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Operations Performance Analyst

2 months ago

London, Greater London, United Kingdom Ecotricity Full time

About The Role

In the Industry Operations Department, this role is designed to assist the Technical Industry Team Leader and the Head of Industry Data in achieving departmental goals by delivering a robust suite of Management Information (MI) reporting and analytics, alongside valuable insights into industry performance.

Your primary responsibility will be to detect fluctuations, trends, and anomalies in workload and performance metrics, conducting thorough investigations to provide expert recommendations for enhancing or mitigating future challenges.

Reports generated will be disseminated across various business sectors to ensure cohesive collaboration and support for process documentation and enhancements as necessary.

This position will also involve liaising with external partners to elevate industry performance and manage exceptions effectively.

Your daily responsibilities will encompass supporting project initiatives and the rollout of new capabilities.

The department operates in a dynamic and rapidly evolving environment, focusing on maintaining the integrity of data both internally and with industry stakeholders.

Core Responsibilities

  • Identify and analyze trends within reporting, swiftly addressing any spikes or dips in workload or performance.
  • Support operational processes across the organization from an analytical and process enhancement viewpoint.
  • Collaborate with the Environmental, Social, and Governance (ESG) team to achieve shared objectives, utilizing ESG data to prioritize impactful work and agree on joint deliverables.
  • Develop balanced scorecards and fit-to-bill reports, incorporating processes that ensure customers are billed according to target dates and produce standard bills.
  • Engage with industry groups, supplier forums, and change panels to ensure that changes are managed effectively, issues are identified for improvement, and compliance with upcoming modifications is maintained.
  • Conduct impact assessments to manage changes, quality, and industry governance and compliance.
  • Provide support for industry and systems changes, including implementation and testing phases.
  • Assist with broader initiatives within Industry Operations and the wider business, offering project, analytical, and subject matter expert support.
  • Collaborate with third parties on performance enhancements, utilizing analysis outputs to agree on actions and development opportunities.
  • Manage general change requests through a change log and coordinate project requests to prioritize the implementation of bug fixes and error corrections.
  • Respond to industry outages and issues, ensuring all relevant parties are informed and mitigation strategies are enacted.
  • Support performance improvements within the AFMS, working closely with the ESG team.
  • Participate in the change release roadmap alongside technology teams, acting as the end-to-end process owner to ensure industry data impacts are recognized and addressed prior to release.
  • Oversee the performance of third parties through effective reporting in collaboration with the Technical Industry Team Leader and the Third Party Contract Manager.
  • Facilitate training and process improvements for Industry Operational staff, aiding in their development through data and insights shared with the Industry Operations Team Leader.

About You

You will possess a positive and proactive attitude, capable of managing workloads effectively to meet key targets within demanding timelines. A keen eye for detail and a forward-thinking, resourceful approach are essential.

To excel in this role, you should be highly organized and commercially aware, with the foresight to anticipate future challenges and devise strategies to address them.

What will you bring?

  • A commitment to learning and developing new skills.
  • A proven track record of meeting personal KPIs while adhering to project timelines.
  • Exceptional attention to detail.
  • Strong planning, time management, and organizational skills.
  • Excellent verbal and written communication abilities, with a talent for engaging with both internal and external stakeholders.
  • Good analytical capabilities.
  • A high level of numeracy, accuracy, and problem-solving skills.
  • Proficiency in computer applications, particularly the Microsoft Office Suite and other data management tools.
  • Experience in report writing and monitoring.
  • Effective stakeholder management and engagement skills.

Attributes

  • Creative and innovative, with a focus on solutions.
  • Able to work dynamically and accurately under pressure.
  • Methodical and organized, managing your own workload efficiently.
  • Committed to continuous improvement.
  • Engaging and motivating in your approach.
  • Receptive to feedback and willing to act on it.
  • An exceptional team player who fosters open and supportive relationships.
  • Flexible and adaptable in your work style.
  • Open-minded in supporting colleagues.
  • Able to multitask effectively.
  • Strong work ethic.

Specific Knowledge Required

  • Advanced knowledge of Microsoft Excel.
  • Previous experience in data analysis and familiarity with analytical tools/software.
  • A minimum of two years of experience in the utility industry is preferred.

About Us

What's in it for you...

We offer a comprehensive healthcare plan, life assurance, and a generous pension contribution. Additional benefits include a volunteering day, hybrid working options, various company discounts, and a holiday allowance of 25 days plus bank holidays, with the option to buy or sell days. We also provide a cycle-to-work scheme, carpooling, and onsite parking.

As a valued team member, you will contribute to our Group Environmental policy and its associated targets, working towards making the Green Britain Group net carbon neutral.

Flexibility Statement

The fast-paced nature of our business may require you to perform tasks outside of your original job description on an ad hoc basis, allowing us to utilize our team members effectively and adapt to a changing environment.

Ecotricity is recognized as Britain's greenest energy company, pioneering the provision of green electricity since 1995. Our mission is to transform energy production and consumption in Britain by replacing fossil fuels with renewable energy sources.

We not only supply green energy but also invest in its production, building windmills and solar parks across the UK. Our commitment extends to developing innovative solutions, such as Electric Highways for electric vehicle charging and partnerships with organizations like RSPB to launch sustainable services.

Ecotricity is an equal opportunities employer, dedicated to promoting equality for all.