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Commercial Insurance Claims Handler

2 months ago


Chelmsford, Essex, United Kingdom PIB Insurance Brokers Full time
Job Title: Commercial Insurance Claims Handler

We are seeking an experienced Commercial Insurance Claims Handler to join our Claims Specialty Team based in Chelmsford. This role is ideal for a customer-focused individual with a proven track record in claims handling.

Key Responsibilities:
  • Manage claims from various products, including Property, Liability, Marine, and Business Interruption, ensuring service standards are met and exceeded.
  • Develop and maintain a full understanding of Acturis and utilize it to efficiently manage claims.
  • Provide claims information and reports to the broking department and clients as required.
  • Ensure complex claims are handled in accordance with group procedures.
  • Acknowledge new claims to clients and insurers, and keep clients informed of progress.
  • Produce claims MI/claims reports when required.
  • Meet with clients to present claims information and provide updates.
  • Undertake other duties as requested by management.
  • Ensure personal CPD is managed and kept up to date.
Requirements:
  • Robust Property, Liability, Marine, and Business Interruption insurance claims handling experience.
  • Strong commercial awareness and understanding of insurance claims procedures.
  • Passionate about delivering exceptional customer service, applying TCF and KYC methodologies.
  • Acturis system knowledge (desirable) and proficiency in MS Excel, MS Word, and Outlook.
  • Cert CII or working towards similar.
  • Highly organized with great time management skills.
  • Positive 'can do' attitude and natural problem-solving skills.
  • Excellent communication skills, both verbal and written.
What We Offer:
  • Competitive salary.
  • Death in Service benefit of x4 salary.
  • Company pension scheme.
  • Parking at the office.
  • Generous maternity and paternity leave packages.
  • Flexible benefits package.
  • Discounted rates on PIB products.
  • First-class employee benefits and welfare package.
  • Comprehensive learning and development framework.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. If you are a motivated and experienced claims handler looking for a new challenge, please apply.