Student Support Specialist
3 weeks ago
Nottingham Trent University is seeking a dedicated and compassionate Student Support Adviser to join our Student Health and Wellbeing Service. As a key member of our team, you will play a vital role in delivering in-person and remote support to students, focusing on assessment, risk management, and ongoing support to ensure their academic success.
About the Role
We are looking for an individual with substantial experience in a client-facing role, involving needs assessment, signposting, and referring to other agencies as necessary. You will need to demonstrate a working knowledge of relevant legislation and guidance to promote a positive student experience in a university setting. Additionally, you should have an understanding of the support needs and lived experiences of students from diverse backgrounds.
Key Responsibilities
- Deliver in-person and remote support to students, focusing on assessment, risk management, and ongoing support
- Assess the needs of service users, signpost, and refer to other agencies as necessary
- Work in partnership with other professionals to find solutions to complex issues
- Develop and evaluate innovative support services to enhance student experience
What We Offer
- Hybrid working arrangements, empowering you to work best for your stakeholders
- Flexibility to take ownership of your work and approach
- Competitive salary and benefits package, including 25 days annual leave and a range of health and wellbeing services
- Access to professional development opportunities to advance your career
About Us
Nottingham Trent University is a successful and ambitious institution, recognized for its innovation and inclusivity. Our Student Support Services teams play a pivotal role in providing crucial academic guidance, counselling, and resources to enhance the student experience. Join us in fostering a supportive community and empowering students to thrive.
How to Apply
For any informal queries about the role or the Student Support Adviser team, please contact Caroline McCarthy, Senior Student Support Adviser at caroline.mccarthy@ntu.ac.uk
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