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Operations Manager
2 months ago
**Operations Manager - Logistics and Supply Chain Expert**
We are seeking an experienced and skilled Operations Manager to join our client's organisation in Basildon. As a key member of the team, you will be responsible for the day-to-day running of the logistics operation, ensuring policies and procedures are followed, and identifying opportunities for improvement.
Key Responsibilities:
- Provide hands-on management of the day-to-day running of the Basildon operational activities, ensuring policies and procedures are followed in accordance with company mandates and external certifications.
- Support and assist with meeting and exceeding budgeted targeted revenue, gross profit, operating expense, and net income goals and plans.
- Assist in the development and maintenance of a high-performing, customer-focused branch facility, implementing and managing strategic and operational plans to meet short and long-term objectives and goals.
- Ensure employees are trained, measured, and managed within operational processes and standards.
- Negotiate and monitor supplier contracts as necessary.
- Prepare timely and accurate management information and reporting as required.
- Support with interview, hiring, and monitoring of staffing levels and administering performance reviews and training new staff in all necessary procedures, empowering staff and encouraging progression.
- Ensure a clean, properly organised, safe, healthy, and professional business facility and environment for all personnel.
- Client liaison/escalation point for problems and dealing with non-standard issues as they arise.
- Ensure service levels are maintained.
- Support the teams in their daily duties.
- Address failures and analyse root causes, implementing corrective actions to avoid repetition of failures.
Requirements:
- A proven track record in leading/managing operations teams, strong leadership, financial analysis, negotiation, and customer satisfaction skills.
- Knowledge and experience of all transport modes; Air, Ocean, and Road.
- Knowledge and experience of 3PL and warehousing activities.
- Knowledge of Customs formalities, ideally with experience of AEO.
- The ability to work effectively in a business environment characterised by complexity, ambiguity, and rapid change.
- Excellent interpersonal, communication, change management, and presentation skills (both written and verbal).
- Proven ability to effectively resolve customer complaints/problems and restore or maintain business.
- To be highly organised with an excellent attention to detail.
- A personable approach as you will be liaising with many individuals, internally and externally.
What We Offer:
A competitive salary of £45,000 - £55,000pa and a wealth of very good company benefits. The working hours are Monday to Friday 9.00am – 5.30pm.
