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Chief Operations Officer

2 months ago

Leeds, Leeds, United Kingdom Practicus Full time
Position Overview

Are you an operational strategist with a strong focus on customer satisfaction, eager to contribute to a dynamic organization that is pioneering advancements in the healthcare sector?

This role presents a remarkable opportunity to be instrumental in a company that is enhancing the patient journey within the medical devices industry.

The innovative path this organization is pursuing aims to significantly elevate the quality of life for individuals who depend on their services for essential products that aid in the management of chronic health issues.

Our client is redefining the patient journey in this field, not only through the design and production of products but by prioritizing the patient experience in accessing these offerings. Having already implemented digital solutions to expedite the prescription fulfillment and product acquisition process, this company is now poised to expand its model in a manner that enriches customer satisfaction while simultaneously driving business success. This is a chance to be part of an inspiring growth narrative.

Candidate Profile

This position is suited for a seasoned operational executive with extensive experience in developing and mentoring teams while instilling outstanding customer service practices.

The essence of this role is adaptability. Each day presents unique challenges and circumstances that can shift rapidly. It is crucial that you possess the capability to be both proactive and strategic, as well as being hands-on and ready to tackle immediate issues as they arise. This is a multifaceted and interconnected operational framework that can swiftly encounter obstacles, and if not addressed promptly, may impact other areas of the operation and the patient experience.

We seek an individual who is dedicated to making a positive impact on the lives of others and can manage a highly efficient and continuously evolving operation with numerous components, in a financially sustainable manner.

We welcome candidates from diverse sectors, particularly those with a proven history of leading customer service and operational functions in an innovative environment.

We are interested in understanding how you have enhanced those operations and the metrics utilized to gauge your success. What initiatives did you implement to elevate the customer or user experience? How did you foster a high-performance culture and ensure team cohesion?