Work Coordinator

7 days ago

Bridgwater, Somerset, United Kingdom Liberty Full time

About Liberty

Liberty is a leading provider of heating and compliance services, dedicated to delivering exceptional value to our customers and clients. Our team is passionate about putting people at the heart of everything we do.

Job Summary

We are seeking a highly skilled Work Coordinator to join our team. As a Work Coordinator, you will play a critical role in ensuring the smooth operation of our business, prioritizing and scheduling tasks, and managing customer relationships.

Key Responsibilities

  • Prioritization and Scheduling
    • Prioritize and schedule backfill and reinstatement tasks to ensure efficient use of resources.
    • Reschedule jobs that fall out of program to minimize disruptions.
  • Contract Management
    • Manage contract requirements for a range of jobs, ensuring compliance with industry standards.
  • Customer Service
    • Handle customer calls, schedule a range of works, and validate job information to ensure accuracy.
    • Manage customer relationships, providing exceptional service and support.
  • Regulatory Compliance
    • Ensure all regulatory information is updated and logged in real-time, with status updates on our internal system.
  • Operational Support
    • Provide an efficient and flexible response to operational issues, maintaining levels of service delivery and program works in line with contract-specific requirements.

Requirements

  • Education and Experience
    • Good level of education, with a focus on business administration or a related field.
    • Previous call handling and scheduling experience, with a proven track record of success.
  • Skills and Abilities
    • Ability to operate a computerized database system, with a strong understanding of office working systems.
    • Excellent communication skills, with the ability to work independently and as part of a team.
    • Strong analytical skills, with the ability to manage change and prioritize tasks effectively.

What We Offer

At Liberty, we offer a range of benefits to support the well-being and development of our employees, including:

  • Pension Scheme
  • Annual Leave and Bank Holidays
  • Cycle to Work Scheme
  • Liberty Sense Awards
  • YuLife Benefits

About Our Culture

At Liberty, we strive to be a diverse and inclusive workplace, where everyone can thrive. We are committed to achieving equal opportunities in employment for all suitably qualified candidates, upholding our values of Passion, Openness, Respect, and Trust.

Pre-Employment Checks

As part of our recruitment process, all employees must undergo pre-employment checks, including a Disclosure and Barring Service (DBS) check, prior to commencing employment with Liberty.

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