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Customer Service and Administration Assistant

2 months ago

Warrington, Warrington, United Kingdom April Faith Recruitment Ltd Full time

Job Overview:

April Faith Recruitment Ltd is seeking a dedicated and proactive Customer Service and Administration Assistant to join their growing team. The successful candidate will be responsible for providing excellent customer service across various departments, including mobiles, broadband, phone systems, energy services, and merchant services.

Key Responsibilities:

1. Mobiles, Broadband, and Phone Systems:

  • Handle initial customer inquiries, providing prompt and effective assistance.
  • Manage customer expectations by coordinating with the team and scheduling follow-up support if necessary.
  • Make amendments to existing customer accounts using online portals.
  • Process new orders and upgrades for customer accounts through CRM systems and online portals.
  • Prepare and send electronic contracts for agreed products to customers.
  • Communicate with suppliers to query and order items/products.
  • Package parcels for delivery and take them to the local post office.
  • Enter job data into CRM and billing systems as required.

2. Energy (Gas, Electricity, and Water):

  • Respond to initial customer queries, ensuring accurate and timely responses.
  • Manage customer expectations regarding response times by coordinating with the team.
  • Process new orders and handle supplier communications to query or order items/products.
  • Input job data into CRM systems efficiently and accurately.

3. Merchant Services:

  • Request and collect necessary company and personal information from customers for application processing.
  • Complete and submit application forms on online portals, ensuring all required documentation is included.
  • Keep customers updated on the status of their application, requesting and submitting additional information if required.
  • Manage customer queries related to merchant services and provide contact information for further support if needed.
  • Accurately input job data into CRM systems.

Key Skills and Qualifications:

  • Strong communication skills, both verbal and written, with a professional telephone manner.
  • Ability to manage multiple tasks effectively and prioritise workload.
  • Familiarity with CRM systems and online portals (training will be provided).
  • Detail-oriented with excellent organisational skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work independently and as part of a team.
  • Prior customer service experience is advantageous.

Working Hours:

  • Part-Time - Monday-Friday 9.30am-2.30pm
  • Full-Time - Monday-Friday 9am-5pm

Benefits:

  • Competitive hourly rate.
  • Training and development opportunities.
  • Flexible working.
  • Free parking.
  • Friendly and supportive work environment.