Fleet Underwriter

2 months ago

Bristol, Bristol, United Kingdom NFU Mutual Full time £40,000
About the Role

We are seeking an experienced Fleet Underwriter to join our Bristol Regional Service Centre. As a key member of our team, you will be responsible for building and maintaining productive relationships with our network of agents, delivering technical support and assistance on new business, existing business, renewals, and mid-term adjustments.

Key Responsibilities
  • Analyse and evaluate insurance risks and propose and negotiate policy terms in accordance with our Underwriting principles and standards.
  • Review and check insurance quote submissions, referrals, and amendments, liaising with agents to establish material facts to ensure new business and policy changes meet our Underwriting criteria.
  • Process and refer policy cancellations, investigating and evaluating disclosures and non-disclosure of material facts in liaison with agencies in accordance with levels of authority, policy terms, SLAs, and regulatory requirements.
  • Build and maintain relationships with Claims, Senior Technicians, and Agents to ensure the effective delivery of objectives and first-class customer service and identify, resolve, and escalate complaints and breaches in accordance with policies, procedures, and regulatory requirements.
  • Audit cases in line with audit procedure and regulatory requirements to identify training needs or other remedial actions.
  • Coach, train, and guide colleagues on more complex risks, technical, and customer service areas to improve their knowledge and support effective decision-making.
  • Deliver technical support and assistance to Agents, accompanying them on client visits to improve understanding of and establish risks and enhance our reputation.
  • Deputise for Team Leader and Senior Technician as required to ensure continuity of service.
Requirements
  • Customer-orientated and motivated professional with experience in Fleet Underwriting and holds either intermediate underwriting licence or is actively working towards this.
  • Effective communicator with exceptional time management, organisation, and stakeholder management skills.
  • Strong influencing skills with colleagues of all levels.
  • Strong team player, motivated to achieve high-quality standards and output, even when challenged and working under pressure.
  • Strong sense of customer focus and ability to develop lasting relationships.
Benefits and Rewards
  • Salary of up to £40,000 per annum.
  • Annual bonus (up to 10% of salary).
  • Contributory pension scheme, up to 20%, including your 8% contribution.
  • 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme.
  • A Family Friendly policy that helps you balance your work and family responsibilities.
  • Access to savings at High Street brands, travel, and supermarkets.
  • £20 contribution to a monthly gym membership – subject to T&Cs.
  • Health and wellbeing plan - cashback for dentist, opticians, physio, and more.
  • Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance.
  • Employee Volunteering - volunteer in the community for one day each year.
  • Unlimited access to Refer a Friend £500 bonus scheme.
  • Life Assurance cover of 4 x salary.
  • Employee discounts of 15% on a range of NFU Mutual insurance policies.

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