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ESN Service Delivery Specialist

2 months ago

Southampton, Southampton, United Kingdom BT Group Full time
About the Role

We are seeking an experienced ESN Service Delivery Professional to join our team at BT Group. As a key member of our team, you will be responsible for managing relationships with Delivery and Deployment functions across BT Networks and BT Business.

Key Responsibilities
  • Owning and managing relationships with key customers such as the UK Home Office
  • Ensuring Coverage Services delivery activities operate on time and in budget according to customer requirements
  • Managing customer relationships with key customers
  • Supporting the wider ESN team on commercial & delivery related activities
  • Scoping of Coverage Services to support the sales teams
Essential Skills
  • Service Level Agreement Management
  • Supplier Management
  • Project/Programme Management
  • Decision Making
  • Inclusive Leadership
What We're Looking For
  • Experience of project delivery, ideally in telecoms or construction
  • Experience or good level of ability managing suppliers
  • Experience of managing relationships
  • Experience of budget management
  • Good experience of coordinating in a project environment
Benefits

At BT Group, we offer a range of benefits to our employees, including:

  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • 25 days annual leave (not including bank holidays), increasing with service
  • x4 Salary Life Assurance
  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes
  • Discounted broadband, mobile and TV packages
  • Access to 100's of retail discounts including the BT shop
Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.