Operations Manager
7 days ago
About the Role
We are seeking a dynamic and forward-thinking Team Supervisor to support our multi-site divisions. As a key member of our team, you will work closely with the Regional Operations Manager to drive shop-floor performance and ensure we meet our agreed schedules with clients.
Key Responsibilities
- Day-to-day management of the field team, ensuring attendance, uniform standards, and brand expectations are met.
- Client-facing and internal representation, promoting the best interests of projects and driving best-in-class service for clients and partners.
- Managing attendance issues, reporting to clients and retailers, and collaborating with the team to resolve gaps.
- Updating the Blackjack Hub (database) with absenteeism data.
- Attending client huddles and providing updates on the Blackjack operation for the day.
- Implementing Blackjack processes and client processes, including the Dufry Business Partner Guidelines.
- Ensuring Health and Safety compliance of the team, including Fire Training, Food Hygiene, and Manual Handling.
- Supporting the ROM with recruitment and onboarding of new staff.
- Managing first-level people management processes, including 1-2-1 catch-ups, welfare reviews, absence management, performance management, and investigations.
- Assisting with third-party and internal audits.
- Coaching and mentoring the team, driving motivation, and teamwork.
- Undertaking reasonable tasks as requested.
Required Skills
- Team player
- Client-facing
- Effective communicator
- Solutions-focused
- Commercial acumen
- Flexible
- Ability to influence
- Well-organized
- Numerate
- Computer literate
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