Operations Manager

7 days ago


Paisley, Renfrewshire, United Kingdom Abm Full time

About the Role

We are seeking a dynamic and forward-thinking Team Supervisor to support our multi-site divisions. As a key member of our team, you will work closely with the Regional Operations Manager to drive shop-floor performance and ensure we meet our agreed schedules with clients.

Key Responsibilities

  • Day-to-day management of the field team, ensuring attendance, uniform standards, and brand expectations are met.
  • Client-facing and internal representation, promoting the best interests of projects and driving best-in-class service for clients and partners.
  • Managing attendance issues, reporting to clients and retailers, and collaborating with the team to resolve gaps.
  • Updating the Blackjack Hub (database) with absenteeism data.
  • Attending client huddles and providing updates on the Blackjack operation for the day.
  • Implementing Blackjack processes and client processes, including the Dufry Business Partner Guidelines.
  • Ensuring Health and Safety compliance of the team, including Fire Training, Food Hygiene, and Manual Handling.
  • Supporting the ROM with recruitment and onboarding of new staff.
  • Managing first-level people management processes, including 1-2-1 catch-ups, welfare reviews, absence management, performance management, and investigations.
  • Assisting with third-party and internal audits.
  • Coaching and mentoring the team, driving motivation, and teamwork.
  • Undertaking reasonable tasks as requested.

Required Skills

  • Team player
  • Client-facing
  • Effective communicator
  • Solutions-focused
  • Commercial acumen
  • Flexible
  • Ability to influence
  • Well-organized
  • Numerate
  • Computer literate


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