Customer Service Representative

4 weeks ago


Edinburgh, Edinburgh, United Kingdom trip Group Full time
About Us

Trip.com Group is a leading global travel service provider, founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021. We offer a range of travel products and services, integrating resources from industry partners to help travellers worldwide pursue their perfect trip.

Our Team

We have four contact centres around the globe, providing 24/7 customer service in 19 different languages. Our team of over 30,000 employees across 30 countries is dedicated to expanding our global markets and delivering exceptional customer experiences.

Job Description

We are seeking a passionate and enthusiastic Turkish speaking Customer Advisor to join our team in Edinburgh. As a Customer Advisor, you will be the first point of contact for our customers, responding to various travel queries and providing resolutions via Call, Chat, and Email.

You will be customer-centric, have a passion for travel, and be able to build rapport quickly. You will take pride in being able to problem solve and deliver exceptional customer service through our range of communication channels.

What You'll Get

Joining our team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment, which includes:

  • 32 days annual leave
  • Workplace health cash plan
  • Employee well-being program
  • Monthly performance based bonuses
  • Extensive learning opportunities
  • Annual travel points
  • Enhanced family policies
  • Life and health insurance
  • Discounted parking pass
  • Free on-site gym
  • Hybrid working
  • Frequent employee engagement events
  • Refer a friend bonus scheme

We are committed to investing in your learning and development to support you building a career at Trip.com.

Working Hours and Location

Your normal hours of work per week will be 37.5 hours, Monday through Sunday, with one unpaid hour for lunch. Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.

Salary and Benefits

We offer a competitive salary of £24,000 per annum plus a £1000 language allowance.



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