Senior Hardware Support Specialist
1 month ago
Thales is seeking a highly skilled Senior Hardware Support Engineer to join our team. As a key member of our Hardware Solutions team, you will be responsible for ensuring the successful delivery of our hardware solutions to our customers.
Key Responsibilities:
- Define and implement testing and acceptance processes for hardware solutions during project delivery phases.
- Contribute to hardware solution qualification within our BL offers, including Border & Travel, Civil Identity, and Issuance Machines.
- Industrialize selected hardware solutions, from specification to final qualification.
- Manage corrective and improvement action plans with hardware suppliers during project delivery and crisis situations.
- Establish technical support schemes with hardware suppliers.
Contribution to Pre-Sales:
- Validate hardware technical offers with the Bid team in relation to projects and Solution Managers.
Support to P&S Project Teams:
- Plan and deliver hardware solution work packages under the direction of Project Managers.
- Conduct all work package activities, including risks and opportunities, and ensure scope and commitments are met.
- Issue hardware specification and design documentation and configuration management.
- Manage Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT).
- Manage prototype and first batch delivery and installation.
- Act as Site Manager for site surveys and installation supervision.
- Follow up with hardware suppliers on audit, production, quality, and lead time.
- Manage logistic flows for hardware components.
- Manage training for installation with hardware supplier support.
- Interact with hardware R&D, Product Line Manager, Hardware SME, and hardware suppliers.
Competences:
- Technical Skills:
- Mechanical or Electro-mechanical
- Software Integration
- Project Management
- Crisis Management
- Communication Skills
- English
- French
- Project Tools
- GP Products Knowledge
- Behavioural Skills:
- Leadership
- Autonomy
- Decision Making
- Ability to Work Under Pressure
- Team Spirit
- Anticipation
- Customer-Oriented
Security Clearance: In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years. Some vacancies may require full Security Clearance, which can require further evidence to be provided.
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