Senior Hardware Support Specialist

1 month ago


Reading, Reading, United Kingdom Thales Full time
Job Description

Thales is seeking a highly skilled Senior Hardware Support Engineer to join our team. As a key member of our Hardware Solutions team, you will be responsible for ensuring the successful delivery of our hardware solutions to our customers.

Key Responsibilities:

  • Define and implement testing and acceptance processes for hardware solutions during project delivery phases.
  • Contribute to hardware solution qualification within our BL offers, including Border & Travel, Civil Identity, and Issuance Machines.
  • Industrialize selected hardware solutions, from specification to final qualification.
  • Manage corrective and improvement action plans with hardware suppliers during project delivery and crisis situations.
  • Establish technical support schemes with hardware suppliers.

Contribution to Pre-Sales:

  • Validate hardware technical offers with the Bid team in relation to projects and Solution Managers.

Support to P&S Project Teams:

  • Plan and deliver hardware solution work packages under the direction of Project Managers.
  • Conduct all work package activities, including risks and opportunities, and ensure scope and commitments are met.
  • Issue hardware specification and design documentation and configuration management.
  • Manage Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT).
  • Manage prototype and first batch delivery and installation.
  • Act as Site Manager for site surveys and installation supervision.
  • Follow up with hardware suppliers on audit, production, quality, and lead time.
  • Manage logistic flows for hardware components.
  • Manage training for installation with hardware supplier support.
  • Interact with hardware R&D, Product Line Manager, Hardware SME, and hardware suppliers.

Competences:

  • Technical Skills:
    • Mechanical or Electro-mechanical
    • Software Integration
    • Project Management
    • Crisis Management
    • Communication Skills
    • English
    • French
    • Project Tools
    • GP Products Knowledge
  • Behavioural Skills:
    • Leadership
    • Autonomy
    • Decision Making
    • Ability to Work Under Pressure
    • Team Spirit
    • Anticipation
    • Customer-Oriented

Security Clearance: In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years. Some vacancies may require full Security Clearance, which can require further evidence to be provided.

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