Electronics Hardware Support Specialist

1 week ago

Reading, Reading, United Kingdom AWE Full time
Job Title: Electronics Hardware Support Specialist

About the Role:

We are seeking an experienced Electronics Hardware Support Specialist to join our team at AWE. As a key member of our hardware support team, you will be responsible for ensuring maximum uptime of systems to meet agreed customer Service Level Agreements (SLAs).

Key Responsibilities:

- Provide support to 1st line teams in fault diagnosis feeding back any anomalies that require further analysis.
- Undertake testing and repairs to electronic circuit boards and equipment.
- Maintain an off-line simulation system to enable testing of equipment in support of new software builds and equipment.
- Diagnose and support network communication issues in Ethernet and Serial RS232 using copper and fibre technology.
- Create new circuit boards when required to maintain a healthy stock level liaising with internal customers to maintain store stock levels and external suppliers to manufacture and supply circuit boards when necessary.
- Undertake projects which will enhance our current systems using prototyping skills, PCB CAD design to automate circuit board testing.
- Collate, maintain, and action a hardware defect database and maintaining a MTBF log of equipment.
- React to customer enquiries and generate reports with supporting evidence if requested.
- Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player.
- Provide Training 1st line support teams.

Requirements:

- HND or equivalent in electronics is essential, or other engineering related subject with electronic fault diagnostic experience.
- Excellent test and repair to component level skills of complex microprocessor, analogue and digital PCBs
- First class soldering, prototyping and PCB re-work skills.
- Proven fault-finding and diagnostic abilities in complex electronic assemblies.
- Keen, helpful and self-starting personality willing to work under own initiative.
- Experience with CAD packages an advantage.
- High level of organisational, written and verbal communication skills
- Ability to work as part of a team and with external customers.
- Good attention to detail.
- Good level of computer literacy.

What We Offer:

- 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave.
- Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).
- Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay.
- Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.
- Employee Assistance Programme and Occupational Health Services.
- Life Assurance (4 x annual salary).
- Discounts - access to savings on a wide range of everyday spending.
- Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.

Security Clearance:

You will need to obtain and maintain the necessary security clearance for the role. This will be funded by AWE. The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV.

Equal Opportunities Employer:

AWE is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community which are currently under-represented at AWE, including women, BAME and applicants with disabilities.

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