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IT Infrastructure Specialist

2 months ago

Farnham, Surrey, United Kingdom DevFinders Full time

Are you looking for a challenging role that will allow you to grow your career in a fast-paced environment? DevFinders is seeking a highly motivated and energetic Field Engineer / Onsite Engineer to join their dynamic team.

The Role

You will be responsible for:

  • Providing exceptional customer service as the initial point of contact.
  • Managing incoming requests, incidents, and requests from the help desk.
  • Ensuring timely updates to customer cases in line with Service Level Agreements.
  • Escalating high-priority issues to Line Management.
  • Completing regular tasks in line with Service Desk procedures.
  • Reviewing daily priorities and taking appropriate action to ensure results are achieved.
  • Monitoring the integrity and status of customer sites, ensuring business requirements are maintained to the highest level.
  • Installing, testing, maintaining, and repairing hardware and software.
  • Documenting processes and logging tickets for open work.

Ideal Profile

  • Configuring and implementing cyber essentials and GDPR security standards.
  • Office 365 Cloud (Email, SharePoint, Teams, OneDrive) expertise is mandatory.
  • Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's).
  • Ability to proactively support and collaborate with service providers.
  • Following industry best practices processes.
  • Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc).
  • Azure administration and implementations.
  • Good understanding and knowledge of Windows 10, Windows 11, and Mac.
  • Familiar with different client builds/imaging.
  • Strong customer support, written and verbal communication, and team player skills.
  • Ability to problem solve independently.

What's on Offer?

  • Excellent career development opportunities.
  • Flexible working options.
  • Great work environment.