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Training Coordinator

2 months ago

Wellingborough, Northamptonshire, United Kingdom Reed Full time
Training Coordinator

We are seeking a skilled and organized Training Coordinator to join our team at Reed. This role offers an exciting opportunity to coordinate training activities between our customers and providers, ensuring a seamless experience for clients seeking solutions.

Key Responsibilities:
  • Manage training enquiries and booking requests from clients efficiently.
  • Build and maintain close relationships with key decision-makers to ensure customer loyalty and increase market share.
  • Respond professionally and within agreed timescales to all enquiries and booking requests received through various channels.
  • Provide advice and guidance on our extensive training portfolio and related industry certification schemes.
  • Source relevant training courses based on client requirements and sell the solution to the customer.
  • Ensure customer satisfaction to secure repeat and expansion business.
  • Meet and surpass relevant service level agreement (SLA) targets and key performance indicators (KPIs).
  • Liaise with training providers for scheduling and support.
  • Offer re-scheduling and cancellation support to clients.
  • Proactively develop key accounts and update details on the website.
  • Provide dedicated enquiry processing and after-sales support.
Requirements:
  • Experience in customer service and sales roles is preferable, with full training provided.
  • Knowledge or experience in the construction and/or training/education sector is beneficial.
  • Effective communication skills, both verbal and written.
  • Excellent organisational skills and the ability to work well within a team.
  • Ability to develop effective working relationships at all levels.
  • Customer-centric approach with excellent customer service and people skills.
  • Self-motivated with the ability to work independently and follow instructions.
  • Strong time management skills with the ability to organise, plan, and prioritise tasks.
  • Responsive to a fast-changing environment.
  • Excellent literacy and numeracy skills.
  • Competent in using IT systems and software.
Benefits:
  • 25 days annual leave plus bank holidays, with a requirement to save 3-4 days for Christmas shutdown.
  • Company Sick Pay, Health Cash Plan, and Employee Assistance Programme after probation.
  • Life Assurance after probation.
  • Workplace pension scheme.
  • Eye Care Scheme with vouchers for free eye tests.

Working hours are Monday to Thursday 08:30 – 17:30 and Friday 08:00 – 17:00, with a flexible approach to accommodate business needs.