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Customer Service Engineer

2 months ago


Uxbridge, United Kingdom Uxbridge Employment Agency Full time
Job Description

Job Title: Technical Support Advisor

Company: Uxbridge Employment Agency

Location: Uxbridge

Job Type: Full-time

Salary: £25k to £27k per annum

Job Summary:

We are seeking a highly skilled Technical Support Advisor to join our team at Uxbridge Employment Agency. As a Technical Support Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and other communication channels.
  • Identify and resolve technical issues in a timely and efficient manner.
  • Work closely with the Scheduling Team to progress calls in a timely manner.
  • Highlight any potential escalations to the relevant Managers.
  • Proactively review remote access reports for faults on equipment likely to cause a breakdown.
  • Use remote access software to log on to customers' equipment.

Requirements:

  • Previous experience in a technical support role.
  • Passionate about providing excellent customer service.
  • Excellent telephone manner and good verbal and written communication skills.
  • Knowledge of SAP and Excel useful but not essential.

What We Offer:

  • 25 days holiday plus bank holidays.
  • Annual salary reviews.
  • Performance-related bonus.
  • Competitive company pension contribution.
  • Parking on site.
  • Private healthcare.

How to Apply:

If you are a motivated and customer-focused individual with a passion for technical support, please apply with an up-to-date copy of your CV.