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Experience Director

2 months ago

Bournemouth, Bournemouth, United Kingdom RealNZ Full time
Experience Manager – International Antarctic Centre

The International Antarctic Centre is a world-class visitor attraction offering immersive experiences that bring the wonder and adventure of Antarctica to life. As the Experience Manager, you will play a pivotal role in shaping and delivering unforgettable experiences for our visitors.

You will lead the operational aspects of the International Antarctic Centre, ensuring a customer-centric focus on our products and experiences. This includes aligning policies, procedures, and activities with the operational business plan, developing and implementing strategies to enhance visitor experiences, and managing budgets and overseeing the financial performance of operational areas.

Key responsibilities include:

  • Leading and managing the day-to-day operations of the International Antarctic Centre
  • Driving continuous improvement in customer satisfaction and operational efficiency
  • Maintaining high standards of health and safety compliance
  • Developing and implementing strategies to enhance visitor experiences
  • Managing budgets and overseeing the financial performance of operational areas

Requirements

  • Experience in a supervisory or management role, preferably in tourism or a related field
  • Proven leadership skills with the ability to inspire and motivate teams
  • Strong planning and organisational skills
  • Proficiency in computer skills and relevant software
  • Valid driver's license

What we offer

  • A unique opportunity to work in an exciting, Antarctic-themed environment
  • Competitive salary and benefits package
  • The chance to make a real impact on one of New Zealand's premier tourist attractions

If you're passionate about creating exceptional visitor experiences and have the leadership skills to drive operational excellence, we want to hear from you.