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Library Officer
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team at CRA GROUP LIMITED as a Library Officer. The successful candidate will be responsible for delivering an efficient and effective public service in the library, maintaining a high level of customer care, and contributing to the Library Service's aim to provide the best quality and accessible library and information service to all members of the community.
Key Responsibilities:
- Provide a high level of customer care, welcoming customers and volunteers to the library, introducing them to the range of services available, joining new members, carrying out reception and circulation desk duties, and resolving any queries and complaints quickly in accordance with library regulations.
- Assist the public with enquiries for information and provide user education and support using both electronic and paper-based resources, including assisting with access to council services.
- Operate all ICT facilities equipment and services in the library and assist customers in the use of public ICT. Ensure that equipment is working and any faults are reported following corporate procedures.
Essential Requirements:
- Experience of working with the public.
Additional Information:
This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment. The successful candidate will be a team player who is able to work effectively with colleagues and customers to deliver excellent service.
