Customer Incident Response Specialist

4 days ago


Enfield Town, Greater London, United Kingdom Thames Water Utilities Limited Full time
Job Title: Customer Incident Responder

At Thames Water, we are seeking a highly skilled and motivated Customer Incident Responder to join our team. As a key member of our operational response team, you will play a critical role in ensuring the delivery of our essential service to customers.

Key Responsibilities:
  • Setting up and operating bottled water stations during incidents to ensure customer safety and satisfaction.
  • Supporting small incidents by distributing bottled water directly to customers, prioritizing vulnerable and non-vulnerable individuals.
  • Working in compliance with Company procedures, including Water Hygiene regulations and Health & Safety guidelines.
  • Providing support to our customer response during other incidents, such as distributing letters to customers in support of waste incidents.
  • Driving the company-provided van in accordance with road traffic legislation at all times.
  • When not at an incident, you will carry out a range of customer-focused duties to prepare for any incidents that may arise, including delivering water to vulnerable customers and scoping out sites for bottled water stations.
Requirements:
  • Understanding of and experience working within operational procedures, ideally within the water sector.
  • Ability to meet the physical demands of the role, including manual handling.
  • A full valid UK driving license and confidence in driving.
  • 24 days holiday per year, increasing to 28 with length of service, plus bank holidays.
  • Contributory pension scheme.
  • Personal Medical Assessments.
  • Access to our benefits hub, offering a range of discounts and information to support your wellbeing.

We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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