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Lead Property Claims Team Manager

2 months ago

Colchester, Essex, United Kingdom MPL Claims Management Full time
Job Title: Lead Property Claims Team Manager

Are you an experienced Property Claims Team Leader looking for a new challenge? We are seeking a highly skilled and motivated individual to lead our Property Claims Team.

About MPL Claims Management

MPL Claims Management is a leading provider of claims management services. We pride ourselves on delivering exceptional service to our clients, and we are committed to making the claims process as smooth and hassle-free as possible.

Job Summary

We are seeking a Lead Property Claims Team Manager to oversee and guide a team of claims handlers and support staff in the efficient and effective handling of property claims. The successful candidate will have a proven track record of leading high-performing teams and will be responsible for:

  • Leading, mentoring, and developing a team of claims handlers to meet team goals
  • Conducting regular team meetings to review performance, discuss strategies, and address any challenges
  • Conducting 121's and performance reviews to progress the team
  • Reviewing and assessing property claims to ensure they are processed accurately and in a timely manner
  • Providing guidance on complex claims, ensuring adherence to company policies and industry regulations
  • Serving as an escalation point for complex claim issues and customer complaints, providing resolution in a professional and timely manner
  • Tracking and analyzing team performance metrics to identify areas for improvement and implement targeted action plans
  • Preparing and presenting reports on team performance to senior management
  • Identifying training needs and facilitating ongoing professional development opportunities for team members
  • Collaborating with other departments to streamline claims processing and improve operational efficiency
  • Leading initiatives to enhance claims handling procedures and implement new technologies
Requirements

The successful candidate will have:

  • Property Claims experience
  • Team support/management experience
  • Understanding of property insurance policy wording
  • Experience preventing and resolving complaints would be advantageous
  • Good IT skills with the ability to use bespoke systems and Microsoft
What We Offer

We offer a competitive salary and benefits package, including:

  • Private medical insurance
  • Discounted gym memberships, cinema tickets, and a chance to earn points to get free and discounted gifts
  • MPL Wellness programme: free personal training sessions
  • Refer a friend bonus scheme
  • Learning and Development: clear progression plan plus the opportunity to work towards extra qualifications with the support of our in-house learning and development manager
  • 35-hour week with 1 hour lunch, permanent contract, casual dress code, summer, and Christmas parties
  • 28 days holiday (including bank holidays), 4% pension contribution, death in service, and regular team socials
  • Birthday off: an additional paid day off for your birthday
How to Apply

If you are a motivated and experienced Property Claims Team Leader looking for a new challenge, please submit your application. We look forward to hearing from you.