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Banking Professional

2 months ago

ChesterleStreet, Durham, United Kingdom Quality Talent Group Full time
About this Role

We are seeking a skilled Teller to join our Consumer Small & Business Banking division as part of our National Branch Network. As a Teller, you will be an integral part of the local community, providing financial services to residents, employees, and local businesses. If you enjoy working with people and are looking for a career with tremendous growth opportunities, this role is perfect for you.

Key Responsibilities
  • Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers.
  • Complete operational activities while minimizing risks under established policies.
  • Perform routine transactional operational and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
  • Receive direction from managers and exercise judgment within defined policies and procedures.
  • Escalate questions and issues to more experienced roles.
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
  • Identify information and services to meet customers' financial needs.
Requirements
  • 6 months of interacting with customers experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
Desired Qualifications
  • 6 months of experience interacting with people demonstrated through work, military, or education.
  • Military experience (transitioning military service member, reserve military service member, or a veteran) and currently enrolled in a college or university program.
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with customers and team members.
  • Experience working with others on a team to meet customer needs.
  • Cash handling experience.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
  • Relevant military experience, including working in personnel, benefits management, processing military personnel orders, or transitions, wartime readiness operations, human resources, or military recruiting.
  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.