Account Manager

3 weeks ago


Norwich, Norfolk, United Kingdom Todd Hayes Ltd Full time
Job Title: Account Manager

At Todd Hayes Ltd, we are seeking a highly skilled and experienced Account Manager to join our Fuel team. As an Account Manager, you will be responsible for delivering a smooth procurement process based on Members' needs and requirements.

Key Responsibilities:

  • Providing members with expert fuel guidance and account management support on all core and ancillary product lines
  • Service Member Fuel requirements received via telephone, email, or ecommerce platforms
  • Promptly answer calls with excellent levels of customer service
  • Dealing with order processing and enquiries ensuring the best prices and required delivery timescales
  • Servicing Fuelcard and Fuel/LPG Top up services
  • Ensure members are kept updated with progress on their orders
  • Taking responsibility of all failed quotations to identify and report reasons for procurement resolution
  • Identify new business opportunities for and work towards increasing member commitment
  • Supporting any proactive seasonal calling campaigns to ensure our members are aware of all products and services and upselling whenever possible
  • Assisting with administrative tasks as required

Essential Skills and Qualifications:

  • Exemplary customer service skills
  • Excellent communication skills, both written and verbal
  • Learn about new technologies
  • Write clear and convincing proposals
  • Undertake analysis and summarise findings clearly
  • Strong IT and data management skills including all Microsoft Packages
  • Excellent record keeping skills
  • Previous experience working in a customer service industry
  • Strong administrative skills
  • Patience with non-technical people

Desirable Skills and Qualifications:

  • Problem Solving, ability to handle unexpected or difficult situations
  • Ability to win new business
  • Fuel industry experience
  • Basic knowledge of ecommerce platforms and handling online order requests
  • Able to work to tight deadlines in a fast-paced environment
  • Able to come up with ideas for improvement and development of the Fuel category
  • Team player but also able to work alone and use own initiative

Working as an integral part of the Fuel team, you will be committed to building strong partnerships throughout the supply chain to ensure the highest levels of service and competitive pricing. If you are a motivated and experienced professional looking for a new challenge, please forward a copy of your CV today.


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