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Cleaning Operations Manager

2 months ago

Slough, Slough, United Kingdom BidvestNoonan Full time

About the Role:

We are seeking a highly organized and energetic Cleaning Operations Manager to lead our cleaning operation at various sites. As a key member of our team, you will be responsible for ensuring the delivery of exceptional service to our clients.

Key Responsibilities:

  • Lead the cleaning operation at multiple sites, ensuring a high standard of service delivery.
  • Manage and develop a team of cleaning staff, providing training and support to ensure they have the skills and knowledge to perform their roles effectively.
  • Work closely with our clients' facilities departments and our own team members to ensure seamless service delivery.
  • Maximize contract profitability and minimize losses through effective management of resources and services.
  • Communicate effectively with clients, team members, and sub-contractors on a daily basis.
  • Assist in the preparation and delivery of internal management information and client reports.
  • Accountable for the development of employees, identifying training needs and utilizing resources to progress their skills and knowledge.
  • Select, recruit, and vet employees in alignment with Company and Client policies, terms and conditions.
  • Ensure compliance with all company's HR policies and procedures.
  • Recognize opportunities for growth within the contract and for new business, communicating these to your line manager.
  • Accountable for payroll and ensure that all relevant documentation is prepared in line with appropriate deadlines and budget controls.
  • Participate and represent the company at client meetings, monthly management meetings, and ensure that all tasks set are completed within the designated timescale.
  • Ensure that all additional project work is commenced, progressed, and concluded to the satisfaction of the client.
  • Ensure that all necessary resources, materials, and machines are available and on-site and maintained to contract specification.
  • Manage all relevant services (sub-contractors) on-site.
  • Accountable and respond to all relevant corrective actions or help desk issues appropriately within the designated time scales.
  • Accountable for the implementation and adherence to all Company Health and Safety policies, procedures, and instructions.
  • Order materials, chemicals, and equipment ensuring in line with budget.
  • Attend training courses as requested and update own personal skills and knowledge in areas of business, cleaning industry advancement, and health & safety.
  • Ensure the contract is operating to and exceeding the required specification and performance and is regularly audited in line with specification.
  • Ensure business sector is fully compliant with Industry Standards, relevant employment legislation, ISO, and Company procedures & policies.

Requirements:

  • Previous experience as a Cleaning Manager, Cleaning Assistant Manager, Senior Supervisor, or Soft Services Manager in cleaning contract services for at least 3 years.
  • Excellent knowledge of cleaning materials and techniques.
  • Confident and flexible approach, with previous experience managing and directing cleaning and facilities staff.
  • Highly organized and able to schedule staff rotas and distribute work evenly.
  • Good knowledge of Excel, Word, and Outlook.
  • Highly flexible with a demonstrated willingness to take on a responsible approach to any issues.
  • Passion for people and cleaning.
  • People management and service manager support.
  • Industrial cleaning experience.