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Front of House Team Member

2 months ago

Fareham, Hampshire, United Kingdom Loungers Full time

About Us

Loungers is a leading hospitality company that prides itself on delivering exceptional customer experiences in its unique and welcoming lounges.

Our Team

We're looking for a talented and charismatic Front of House Team Member to join our team. As a key member of our team, you'll be responsible for creating a warm and inviting atmosphere for our customers, ensuring they feel valued and cared for throughout their visit.

Your Role

As a Front of House Team Member, you'll be the face of our brand, interacting with customers, taking orders, and providing exceptional service. You'll work closely with our management team and other staff members to ensure seamless service delivery and high customer satisfaction.

The Benefits

  • Tips Shared Equally - We believe in rewarding our team members for their hard work and dedication. Our tips are shared equally among the team, based on hours worked.
  • Paid Breaks - You'll receive paid breaks to ensure you're always refreshed and ready to provide top-notch service.
  • Staff Food - Enjoy staff food on every shift, regardless of hours worked.
  • Discounts - Take advantage of 50% discount on food in all of our brands from day one.
  • Holiday Entitlement - Enjoy 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and Incentives - Participate in exciting competitions and incentives, such as all-expenses-paid trips with our suppliers.
  • Christmas and Boxing Day Off - Enjoy a well-deserved break on Christmas and Boxing Day.
  • Staff Party - Join us for our annual Loungefest staff party.
  • Support and Development - Receive emotional and practical support via the Licenced Trade Charity and access to our company pension scheme.
  • Power over Your Pay - Take control of your finances with Wagestream.
  • Long Service Awards - Celebrate your milestones with our long service awards.
  • Career Progression - Enjoy great opportunities for personal development and career progression in a fast-growing business.

What We're Looking For

We're seeking a highly motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences. As a Front of House Team Member, you'll need to possess:

Excellent Communication Skills - Build rapport and trust with customers and colleagues alike.Self-Motivation - Work at pace with limited supervision, adhering to pressure and timescales.Adaptability - Be able to adapt your style and approach to meet the needs of diverse customers.Teamwork - Collaborate with management and other staff members to deliver seamless service delivery.