Front of House Team Member

4 weeks ago

Fareham, Hampshire, United Kingdom Venture Hotels Full time
Job Title: Waiting Staff

We are seeking a skilled and enthusiastic Waiting Staff member to join our team at Venture Hotels. As a key member of our Front of House team, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable experience.

Key Responsibilities:
  • Provide outstanding customer service, ensuring that every guest feels welcome and valued.
  • Prepare and serve food and beverages to the highest standards, using our menu and drinks offerings.
  • Work effectively as part of a team to ensure seamless service delivery, maintaining a clean and safe environment for guests.
  • Develop a thorough knowledge of our menu, drinks, and services, making recommendations to guests as needed.
  • Manage cash and card transactions accurately, handling customer payments and refunds.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you are up-to-date with company policies and procedures.
Requirements:
  • Previous experience in a restaurant or bar environment, with a strong focus on customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • A positive attitude, with a willingness to learn and adapt to changing situations.
  • Ability to work flexible hours, including weekends and evenings, as required.
  • Basic math skills, with accuracy when handling cash and card transactions.
What We Offer:
  • A competitive salary and benefits package, including tronc payments and pension contributions.
  • Ongoing training and development opportunities, to enhance your skills and knowledge.
  • A fun and supportive work environment, with a focus on teamwork and collaboration.
  • Discounts on food and beverages, as well as other perks and benefits.

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