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Auditor - Compliance Specialist

2 months ago

Gateshead, Gateshead, United Kingdom FJN Solutions Full time

We are excited to be working with a large, independent financial services company, FJN Solutions, who through continued success, have created two brand new positions in the business for someone to join them as a File Auditor in their office.

The File Auditor's primary focus is to ensure that all staff and associated companies work within regulatory guidelines and best practices set out by the Financial Conduct Authority (FCA) and that support is provided to everyone.

**Key Responsibilities:**

• Conduct thorough audits on every area of the business to ensure compliance with regulatory requirements.

• Create detailed reports as feedback to identify areas for improvement.

• Develop and implement processes to ensure a smooth customer journey, minimizing potential issues and complaints.

• Manage expressions of dissatisfaction and complaints before they escalate, providing timely and effective resolutions.

• Collaborate with colleagues to build strong relationships with brokers, facilitating open and regular communication.

**Required Skills and Attributes:**

• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Outlook.

• Excellent time management and organizational skills, with the ability to work in a fast-paced environment.

• Detail-oriented with strong analytical and problem-solving skills, ensuring accuracy and attention to detail.

• Exceptional verbal and written communication and presentation skills, with the ability to effectively convey complex information.

• Highly motivated with a strong work ethic, able to work independently or collaboratively as a key member of a team.

• Customer service-focused, with a commitment to delivering exceptional service to internal and external stakeholders.