Technical Support Engineer

12 hours ago

Nottingham, Nottingham, United Kingdom Formpipe Software AB Full time
Job Title: Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our team at Formpipe Software AB. As a Technical Support Engineer, you will be responsible for providing third-line technical support to our internal team, partners, and end-customers.

Key Responsibilities:
  • Manage and resolve complex technical issues related to Microsoft Dynamics 365 Finance and Operations, Formpipe Lasernet solutions, and associated solution architecture.
  • Provide input into articles, guides, best practices, and video tutorials to enable customers to resolve questions and issues through our support portal.
  • Work closely with colleagues to ensure all tickets are prioritized and resolved per customer requirements.
  • Collaborate with Formpipe colleagues to improve knowledge and documentation resources.
Requirements:
  • Experience working with Dynamics 365 Finance and Operations within a technical role.
  • Technical knowledge and understanding of architecture and performance related to D365FO implementations.
  • Experience in an IT Technical support role.
  • Excellent comprehension, verbal, and written skills in English.
  • Proven problem-solving skills.
What We Offer:

Our work-from-anywhere policy encourages individuals and teams to develop a healthier, more sustainable work/life balance. We offer a cash health plan, company pension plan, and salary exchange to boost your contributions. Twenty-five days holiday (plus bank holidays) and the opportunity to participate in the holiday buy-back salary exchange scheme ensure you have time to rest and recharge.

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