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Electronics Engineer

2 months ago


Nottingham, Nottingham, United Kingdom Deep Sea Electronics Ltd Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Deep Sea Electronics Ltd. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they receive the highest level of service and support for our electronic control modules.

Key Responsibilities:

  • Provide technical support to customers via various communication channels, including remote desktop sessions and face-to-face interactions.
  • Deliver training sessions on our products, covering technical functions, applications, and common faults.
  • Test and confirm reported issues from customers, following company procedures and guidelines for remedial action.
  • Prepare technical documentation, including product manuals and training instructions.
  • Proofread technical documents authored by other personnel.
  • Provide development guidance to engineering on new and existing product features.
  • Assist the test and approval department in comprehensive testing of products.
  • Provide technical support to internal teams, including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.
  • Comply with internal procedures and documentation.
  • Submit a monthly report to the global support manager of previous months' activities.

Requirements:

  • General knowledge of generator applications and systems.
  • Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience.
  • Ability to operate under own initiative and possess strong team working skills.
  • Prior experience resolving complex technical issues.
  • Familiarity with server and Hyper-V.
  • Basic knowledge of Linux.
  • Desirable: Basic understanding of PHP.
  • Desirable: Basic understanding of Git or past experience using source control tools.
  • Enthusiastic and eager to learn, not intimidated by complex engineering concepts.

Benefits:

  • 25 days holiday + Bank Holidays.
  • New flexible holiday scheme.
  • Bupa Healthcare package.
  • Life Insurance.
  • Enhanced Maternity/Paternity pay.
  • 5% Pension contributions.
  • Companywide performance-based annual bonus scheme.