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Support Operations Coordinator

2 months ago

London, Greater London, United Kingdom fanvue Full time

Fanvue is leading the charge in the creator economy, revolutionizing the way creators connect with their audience by offering a platform that empowers them to monetize and share exceptional experiences. Our mission is to enhance human connection, bridging the gap between creators and their supporters.

As a rapidly expanding entity in the subscription sector, we are in search of a motivated professional to join our customer service division. This position plays a pivotal role in ensuring that our creators and fans enjoy an unparalleled experience while interacting with our platform.

Key Qualifications:

Essential Skills:

  • Outstanding written communication capabilities
  • Robust analytical and problem-solving skills
  • Meticulous attention to detail and diligence
  • Process-driven approach

Preferred Skills:

  • Experience in managing customer complaints
  • Familiarity with fraud prevention and payment assistance
  • A comprehensive approach to customer relationship management
  • Background in a comparable role

Responsibilities:

  • Act as the primary contact for fans and creators on the Fanvue platform
  • Address customer inquiries swiftly and effectively
  • Ensure our customer support services are of the highest standard
  • Serve as an escalation point for customers facing payment, login, or payout challenges
  • Collaborate with the Operations Manager and CFO to resolve payment-related issues promptly
  • Support the Head of Support in executing new strategies and enhancing customer service protocols
  • Contribute to the improvement of first contact resolution and overall processes
  • Your working hours will be Monday to Friday from 9 AM to 6 PM

Perks:

  • Unlimited vacation policy
  • Remote work flexibility
  • Assistance with professional development costs
  • A team composed of high-achieving individuals
  • Quarterly team gatherings
  • A culture that encourages rapid learning and adaptation

Are you ready to contribute to creating remarkable experiences for our creators and their fans?

We look forward to receiving your application.