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Customer Account Manager

2 months ago

Burnley, Lancashire, United Kingdom Navartis Full time
About the Role

We are seeking an experienced Customer Account Manager to join our team at Navartis, a leading recruitment agency specializing in advanced engineering solutions. As a Customer Account Manager, you will play a crucial role in driving business growth and delivering exceptional customer service to our clients in the Rail, Aerospace, Automotive, Space & Defence sectors.

Key Responsibilities
  • Account Management: Lead, plan, and execute all account management and development activities to ensure strong relationships with nominated customer relationships.
  • Business Development: Identify and pursue new business opportunities, negotiate terms of business with customers, and strategically position Navartis as a world-leading best-in-class sustainable supplier.
  • Relationship Building: Navigate complex organizations, building and nurturing relationships at all levels, and lead, manage, and resolve commercial, supply disputes, engineering challenges, and delivery of mutually beneficial resolution solutions to all customers.
  • Contract Management: Review and manage all incoming purchase orders, identify potential new growth and customer opportunities, and set up meetings between new company's practice leaders/principals.
  • Trade Show and Exhibition Management: Review and identify potential trade shows and exhibitions for which to visit and exhibit at.
Key Requirements
  • Sales and Business Acumen: Knowledge and experience of sales, pricing, and business models, with the ability to demonstrate success in performing against revenue targets.
  • Influencing and Relationship Building: Proven ability to influence internal stakeholders at all levels and strong ability to build relationships, with excellent interpersonal skills and the confidence to approach people at all levels.
  • Commercial and Business Acumen: Full understanding of sales and cost analysis, including tracking key account metrics, forecasting sales, and target analysis, site SOP's, RFQ Management, and feasibility and pricing accuracy.
  • Technical Skills: Excellent Microsoft Excel knowledge and ability to use all Microsoft-based packages.
Package on Offer
  • Salary: £45,000 - £50,000
  • Holidays: 31 days per annum, incorporating fixed holidays to cover Bank holidays and Christmas shutdown.
  • Healthcare Cash Plan: Yes
  • Company Pension: Yes
  • Working Hours: 39 hours per week, 7.45am - 5pm Mon to Thurs, 7.45am - 1pm on Friday
  • Mileage: Covered
  • Hybrid Working: Yes