Service Technician for Field Operations

3 weeks ago

York, York City, United Kingdom Routeware, Inc Full time

Company Overview:

Routeware, Inc. stands at the forefront of delivering innovative SAAS software solutions and integrated technologies, including RFID, AI, video, hardware/software, and data analytics. Our mission is to empower both public and private organizations to enhance the efficiency of their waste and recycling initiatives, ultimately contributing to a sustainable future.

Headquartered in Portland, Oregon, we are a PE-backed organization with a diverse team spread across North America and the UK. Our comprehensive suite of brands, products, and services offers a unified solution tailored for municipal and private waste haulers, as well as various fleet services. We are on the lookout for solution-oriented individuals who are passionate about making a positive environmental impact. Our workplace culture is collaborative, dynamic, and fast-paced, fostering innovation and initiative.

Position Overview:

The ideal candidate for the Field Service Technician role will be highly motivated, customer-centric, and eager to develop professionally. This position requires a solid understanding of computer hardware and technology, alongside mechanical aptitude. Exceptional troubleshooting skills are essential, as is a keen attention to detail and strong communication abilities.

Travel Requirements:

This role necessitates extensive travel, approximately 70% of the time, with trips lasting up to two weeks throughout the United Kingdom.

Key Responsibilities:

  • Install computer and hardware components on large commercial vehicles.
  • Diagnose and resolve installation challenges promptly and professionally.
  • Provide technical support to the technical assistance team.
  • Assist in preparing customer shipments, which includes light assembly, hardware configuration, unit testing, data logging, and packing/shipping.
  • Manage return material authorizations (RMAs).
  • Maintain efficient administration of work processes, both internally and externally.
  • Conduct repairs on units, both hardware and software, and effectively communicate any issues to development engineers.
  • Perform additional duties as assigned.

Qualifications:

  • Familiarity with tools, principles, and procedures for installing computer systems in heavy-duty vehicles is preferred.
  • Proven experience in high-quality electronics installations.
  • A strong sense of personal motivation, initiative, and adaptability.
  • Experience in troubleshooting computer hardware and software.
  • Ability to collaborate effectively within a team environment.
  • Experience in engaging with various stakeholders, including peers, departments, and external clients.

Preferred Skills:

  • Exceptional verbal and written communication skills.
  • Technologically adept.
  • Creative problem-solving abilities.
  • Capacity to learn quickly, manage multiple tasks, and prioritize effectively.
  • Familiarity with CRM software, preferably Salesforce.
  • Proficiency in Microsoft and Google Office Suites.
  • Demonstrated hands-on approach and teamwork.
  • High standards of accuracy and organization.

Benefits:

  • Flexible working hours.
  • Sick leave.
  • On-site parking.
  • Company pension plan.

Routeware, Inc. is an Equal Opportunity Employer, committed to fostering an inclusive environment free from discrimination or harassment.

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