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Operations Supervisor

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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Danieli Leisure Group Full time

Join the team at Danieli Leisure Group as we seek a dedicated **Operations Supervisor** to elevate our dynamic cocktail bar and dining experience. The successful candidate will possess a solid background in the hospitality sector and a strong dedication to delivering outstanding customer service.

**Key Responsibilities**

  • **Team Leadership and Development:**
    Serve as an inspiring leader and mentor. Train and encourage our diverse team to uphold high standards and create memorable guest experiences.
  • **Operational Management:**
    Collaborate effectively with the General Manager and Assistant General Manager to oversee shifts and team dynamics, aiming to optimize sales and achieve personal KPI objectives.
  • **Financial Management:**
    Work alongside the General Manager and Assistant General Manager to ensure labor efficiency, manage inventory, and conduct performance evaluations of team members.
  • **Customer Engagement:**
    Handle guest feedback and relationships, ensuring a welcoming atmosphere for all patrons.
  • **Marketing Initiatives:**
    Develop and implement promotional strategies to enhance venue visibility and attract a larger clientele.

**Desirable Qualifications:**

  • Familiarity with cash handling and experience with operational systems.
  • Background in bartending with a passion for cocktail innovation.
  • Proven experience in leading small teams.

If you are enthusiastic about the art of bartending, committed to providing exceptional service, and thrive in a bustling environment, we invite you to consider this exciting opportunity to join our team.


**Job Type:** Full-time

**Pay:** £11.80 per hour

**Expected Hours:** 45 hours per week

**Additional Compensation:**
Tips

**Benefits:**
Discounted or complimentary meals
Company-wide employee discounts

**Schedule Options:**
10-hour shifts
12-hour shifts
8-hour shifts
Weekend shifts

**Experience Required:**
Hospitality: 2 years (preferred)
Customer Service: 2 years (preferred)
Bartending: 2 years (preferred)

**Work Location:** In-person


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