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Head of Guest Experience

2 months ago

London, Greater London, United Kingdom Accor Hotels Full time

About the Role

We are seeking an exceptional Guest Services Manager to join our team at Accor Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities

  • Guest Services
    • Ensure prompt, courteous, and accurate service to all guests to maximize customer satisfaction.
    • Attend to guests' needs and help them organize their accommodations while staying at hotels or other establishments that provide lodging services.
  • Team Management
    • Apply project management techniques to ensure seamless execution of guest services.
    • Conduct staff performance assessment processes to identify areas for improvement.
    • Monitor and reward performance in a team to support achievement of results.
  • Communication
    • Fluent in English, with excellent communication and interpersonal skills.

What We Offer

As a Guest Services Manager at Accor Hotels, you will have the opportunity to work with a dynamic and experienced team, and to develop your skills and knowledge in a fast-paced and rewarding environment.