Senior Client Implementation Lead

2 months ago

London, Greater London, United Kingdom State Street Full time
About the Role

We are seeking a highly skilled and experienced Client Implementation Manager to join our team at State Street. As a key member of our organization, you will be responsible for leading and collaborating across various teams to deliver the Alpha solution to our clients.

Key Responsibilities
  • Lead client-facing Alpha implementation programs, ensuring timely and successful delivery.
  • Communicate guidance and decisions from senior leadership to program and product owners.
  • Support the design of program milestones and sequencing of phases.
  • Oversee and manage significant elements or phases of client implementation programs.
  • Plan and monitor program progress, resolving issues and initiating corrective action as needed.
  • Support the Client Implementation Executive in ensuring timely delivery of program plans.
  • Make decisions and recommendations to the Client Implementation Executive and the Client to manage and ensure successful delivery of program plans.
  • Monitor expenditure costs against delivered and realized benefits on behalf of the program.
  • Provide insight for solutions, develop in-depth knowledge of assigned projects and/or products, and define solutions that are fit for purpose.
  • Support capturing of business requirements, reaching agreement on Target Operating Models.
  • Support the Client Implementation Executive in managing risk to the program's successful outcome and change control process.
  • Ensure delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements.
  • Support the Client Implementation Executive and the Client PMO in managing dependencies, reporting, and interfaces between dependent initiatives as part of the program milestone plan.
  • Report program progress at regular intervals to the Client Implementation Executive Lead, internal steering, and external steering committees.
Additional Requirements
  • Agree contract structure and schedules based on services with Legal and product owners.
  • Work with Legal and product owners to define business owners and recommend input to Service schedules.
  • Define Migration/Transition schedule, assumptions, phasing/sequencing, developments, timing, and dependencies.
  • Understand and hold business SMEs accountable for discussions with Legal and the Client on specific clauses and schedules.
What We Value
  • Leadership and ability to bring together teams across different levels and disciplines within the organization.
  • A willingness to drive resolutions and own outcomes.
  • Strong critical thinking, problem-solving, decision-making, and relationship management skills.
  • Experience in managing large-scale, multi-location projects, across multiple business lines and corporate functions.
  • The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients, and community.
Education & Preferred Qualifications
  • Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry.
  • Microsoft Office suite experience.

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