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Wellness Spa Specialist

2 months ago

Woodbridge, Suffolk, United Kingdom LQ Resorts Full time
About LQ Resorts

Company Overview:

LQ Resorts is a renowned collection of premium destination-focused Hotel Resorts, celebrated for its family-oriented ethos, core values, and visionary approach. Our commitment lies in prioritizing the guest experience, fostering long-term relationships with our clientele. Our dedication to hospitality is reflected in our continuous efforts to enhance services and facilities, delivered by a devoted team within a culture of excellence.

Spa Therapist Role Overview

Position Summary:

We are on the lookout for a talented Spa Therapist to become an integral part of our vibrant Spa Team. The ideal candidate will be instrumental in delivering exceptional spa treatments, endorsing retail products, and enriching the overall guest experience through their professionalism and skill set.

Key Responsibilities
  • Offer expert guidance on treatments and products
  • Promote current spa offerings and merchandise
  • Emphasize service excellence and sales achievements
  • Conduct thorough client assessments and suggest appropriate treatments
  • Administer treatments to the highest professional standards
  • Ensure cleanliness and organization within spa facilities
  • Meet product sales objectives
  • Manage reception duties and financial transactions
  • Comply with health and safety standards
  • Report maintenance concerns to management
Essential Skills
  • Proficiency in treatments and customer satisfaction
  • Customer-centric approach
  • Knowledge of products and sales techniques
  • Strong collaboration and communication abilities
  • Attention to detail and effective time management
  • Adaptability and eagerness to learn
Core Values
  • Commitment to guest experience and enduring relationships
  • Fostering an enthusiastic and supportive team environment
  • Upholding high integrity and recognizing achievements
  • Creating outstanding working conditions
Employee Benefits
  • Discounts throughout the resort
  • Complimentary onsite parking
  • Career development opportunities
  • Pension plan
  • Complimentary staff meals and gym access
  • Participation in wellness initiatives
  • Monthly share of service gratuities
  • Additional vacation days based on tenure
Preferred Qualifications
  • NVQ Level 3 in Beauty Therapy
  • Experience with routine daily tasks
  • Familiarity with Temple Spa products
  • Knowledge of CORE systems
Mandatory Qualifications
  • NVQ Level 2 in Beauty Therapy
  • Clear communication and time management skills
  • Exceptional communication and sales abilities
  • Dependable and customer-focused
  • High standards of personal appearance
  • Respectful, helpful, and engaging demeanor