Current jobs related to IT Service Desk Lead - Leicester, Leicester - som3 Recruitment
-
Service Desk Manager
1 month ago
Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our service desk, ensuring that our users receive timely and effective support.Key Responsibilities:Lead a high-performing...
-
Service Desk Manager
1 month ago
Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our service desk, ensuring that our users receive timely and effective support.Key Responsibilities:Lead a high-performing...
-
IT Service Desk Manager
3 weeks ago
Leicester, Leicester, United Kingdom Topps Tiles Full timeAbout the RoleWe are seeking an experienced IT Service Desk Manager to join our team at Topps Tiles. As a key member of our IT department, you will be responsible for leading and managing our IT Service Desk team, ensuring that all contact with the team is handled efficiently and is a positive experience for our colleagues.Key ResponsibilitiesLead the IT...
-
IT Service Desk Manager
3 weeks ago
Leicester, Leicester, United Kingdom Topps Tiles Full timeAbout the RoleWe are seeking an experienced IT Service Desk Manager to join our team at Topps Tiles. As a key member of our IT department, you will be responsible for leading and managing our IT Service Desk team, ensuring that all contact with the team is handled efficiently and is a positive experience for our colleagues.Key ResponsibilitiesLead the IT...
-
Service Desk Manager
3 weeks ago
Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our service desk, ensuring that our users receive timely and effective support.Key Responsibilities:Lead a high-performing...
-
Service Desk Manager
3 weeks ago
Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our service desk, ensuring that our users receive timely and effective support.Key Responsibilities:Lead a high-performing...
-
Service Desk Manager
4 weeks ago
Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our IT team, you will be responsible for managing the day-to-day operations of our service desk, ensuring that our users receive timely and effective support.Key Responsibilities:Lead a high-performing service...
-
Service Desk Manager
1 month ago
Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our service desk, ensuring that our users receive timely and effective support.Key Responsibilities:Lead a high-performing...
-
Service Desk Manager
1 month ago
Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our service desk, ensuring that our users receive timely and effective support.Key Responsibilities:Lead a high-performing...
-
Service Desk Manager
4 weeks ago
Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our IT team, you will be responsible for managing the day-to-day operations of our service desk, ensuring that our users receive timely and effective support.Key Responsibilities:Lead a high-performing service...
-
Service Desk Manager
3 weeks ago
Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our service desk, ensuring that our users receive timely and effective support.Key Responsibilities:Lead a high-performing...
-
Service Desk Manager
3 weeks ago
Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our service desk, ensuring that our users receive timely and effective support.Key Responsibilities:Lead a high-performing...
-
Service Desk Manager
1 month ago
Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our organization, you will be responsible for building and leading a high-performing support team, ensuring KPIs, SLAs, and OKRs are met.Key Responsibilities:Build and lead a high-performing support team,...
-
Service Desk Manager
1 month ago
Leicester, Leicester, United Kingdom som3 Recruitment Full timeJob Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our organization, you will be responsible for building and leading a high-performing support team, ensuring KPIs, SLAs, and OKRs are met.Key Responsibilities:Build and lead a high-performing support team,...
-
Service Desk Analyst
4 weeks ago
Leicester, Leicester, United Kingdom TBA Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at TBA Group. As a key player in our Service Delivery function, you will be responsible for providing technical application support services for our Warehouse & Port Products & Services.Key ResponsibilitiesTriage of support calls and troubleshooting,...
-
Service Desk Analyst
4 weeks ago
Leicester, Leicester, United Kingdom TBA Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at TBA Group. As a key player in our Service Delivery function, you will be responsible for providing technical application support services for our Warehouse & Port Products & Services.Key ResponsibilitiesTriage of support calls and troubleshooting,...
-
Service Desk Analyst
1 week ago
Leicester, Leicester, United Kingdom TBA Group Full timeJob OverviewWe are seeking a skilled Service Desk Analyst to join our team at TBA Group. As a key player in our Service Delivery function, you will be responsible for providing technical application support services for our Warehouse & Port Products & Services.Key ResponsibilitiesTriage of Support CallsTroubleshooting, diagnosing, and resolving of...
-
Service Desk Analyst
3 weeks ago
Leicester, Leicester, United Kingdom TBA Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at TBA Group. As a key player in our Service Delivery function, you will be responsible for providing technical application support services for our Warehouse & Port Products & Services.Key ResponsibilitiesTriage of support calls and troubleshooting of...
-
Service Desk Analyst
3 weeks ago
Leicester, Leicester, United Kingdom TBA Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at TBA Group. As a key player in our Service Delivery function, you will be responsible for providing technical application support services for our Warehouse & Port Products & Services.Key ResponsibilitiesTriage of support calls and troubleshooting of...
-
Service Desk Analyst
3 weeks ago
Leicester, Leicester, United Kingdom TBA Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at TBA Group. As a key player in our Service Delivery function, you will be responsible for providing technical application support services for our Warehouse & Port Products & Services.Key ResponsibilitiesTriage of support calls and troubleshooting,...
IT Service Desk Lead
2 months ago
We are seeking a highly skilled and experienced IT Service Desk Manager to lead the creation and management of our new IT service desk. As a key member of our team, you will be responsible for building and leading a high-performing support team, ensuring KPIs, SLAs, and OKRs are met.
Key Responsibilities- Team Leadership: Build and lead a high-performing support team, ensuring KPIs, SLAs, and OKRs are met
- Team Performance: Oversee team performance and development
- Recruitment and Training: Recruit, train, and continuously improve team capabilities
- Culture and Environment: Foster a positive, high-energy work environment
- Stakeholder Alignment: Align service expectations with stakeholders to meet business needs
- Incident Management: Conduct performance reviews with IT providers, manage service levels, and create performance reports
- Process Optimization: Optimize third-party services, oversee major incidents and problem resolution, and maintain clear communication during incidents and changes
- IT Onboarding: Manage IT onboarding and equipment setup for new starters, oversee secure removal of access and retrieval of equipment for leavers
- Process Streamlining: Streamline processes for rapid growth and efficient equipment management
- IT Integration: Facilitate IT integration of acquired businesses
- ITIL Principles: Deliver IT services aligned with ITIL principles
- Compliance: Ensure compliance with information security standards
- Collaboration: Collaborate on software and infrastructure updates, maintain end-user equipment security standards
- Reporting: Produce reports for executives and the board, measure customer satisfaction and identify improvements
- Relationship Building: Build strong working relationships across the business, review third-party supplier performance
- Leadership Experience: Extensive experience leading a service desk in a multi-site organization, catering to a large user base
- ITIL Knowledge: Strong grasp of ITIL principles and project management
- Technical Skills: Proficiency in using and reporting from helpdesk ticketing systems, effective in managing service levels and performance reporting
- Soft Skills: Positive, high-energy mindset with a focus on continuous improvement, experience in a Microsoft 365 environment and familiarity with niche third-party applications
- Industry Experience: Background in retail or service/support industries is a plus
This is a pivotal role with the potential for career advancement, possibly evolving into a broader service delivery position. Be a part of our exciting growth journey and shape the future of our IT service desk.
