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Armagh, United Kingdom Johnson Controls International Full timeAbout Johnson Controls InternationalJohnson Controls International is a global diversified technology and multi-industrial leader, serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work...
Security Operations Specialist
1 month ago
Johnson Controls is a global leader in technology and multi-industrial solutions, serving customers in over 150 countries. Our team of 117,000 employees creates intelligent buildings, efficient energy solutions, and next-generation transportation systems that work together to deliver on the promise of smart cities and communities.
As a Security Operations Specialist, you will be part of our Alarm Monitoring Centre team in Craigavon, working closely with our customers to provide a high level of service and support. Your primary responsibility will be to analyse CCTV images and alarm activations, taking the appropriate action to ensure the safety and security of our customers' premises.
Key Responsibilities:- Analyse CCTV images and alarm activations to identify potential security threats
- Take the appropriate action to respond to security incidents, including escalating to supervisors or team managers as needed
- Provide excellent customer service, answering incoming telephone calls and responding to customer inquiries in a polite and professional manner
- Maintain accurate records of all events on our company database
- Work collaboratively with our team of experts to provide a comprehensive security solution to our customers
- A comprehensive benefits package, including pension, life assurance, and employee assistance program
- Paid annual leave, with a holiday buy-back option available
- Part-time hours, with a guaranteed minimum of 12 hours per month
- Extensive product and on-the-job training opportunities
- A collaborative and encouraging team environment
- Career development opportunities through various career ladders
- Dedication to safety through our Zero Harm policy
- Understanding and working knowledge of CCTV systems and ARC duties
- Ability to work under pressure, be self-motivated, and work independently or as a team member
- Comprehensive knowledge of relevant security standards
- Ability to prepare accurate and concise reports and documents
- Excellent communication and diplomatic skills, both verbally and in writing