Security Operations Specialist

4 weeks ago


County Armagh, United Kingdom Johnson Controls Full time
Job Title: Security Operations Specialist

Johnson Controls is a global leader in the technology and multi-industrial sectors, serving customers in over 150 countries. Our team of 117,000 employees creates intelligent buildings, efficient energy solutions, and next-generation transportation systems that work together to deliver on the promise of smart cities and communities.

We are seeking a skilled Security Operations Specialist to join our Alarm Monitoring Centre team in Craigavon. As a key member of our team, you will be responsible for analysing CCTV images and alarm activations, taking appropriate action, and providing excellent customer service.

Key Responsibilities:
  • Analyse CCTV images and alarm activations to identify potential security threats
  • Take appropriate action to resolve security incidents, including escalating to supervisors or team managers as necessary
  • Provide excellent customer service, answering incoming telephone calls and responding to customer inquiries
  • Maintain accurate records of all events on our company database
  • Work collaboratively with our team of experts to ensure seamless service delivery
What We Offer:
  • A comprehensive benefits package, including pension, life assurance, and employee assistance program
  • Paid annual leave, with a holiday buy-back option available
  • Part-time hours, with a guaranteed minimum of 12 hours per month
  • Extensive product and on-the-job training opportunities
  • A collaborative and encouraging team environment
  • Career development opportunities through various career ladders
  • Dedication to safety through our Zero Harm policy
Requirements:
  • Understanding and working knowledge of CCTV systems and ARC duties
  • Ability to work under pressure, be self-motivated, and work independently or as a team member
  • Comprehensive knowledge of relevant security standards
  • Ability to prepare accurate and concise reports and documents
  • Excellent communication and diplomatic skills
  • Sufficient computer literacy to ensure timely production of documents and reports


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