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Information Support Specialist

2 months ago

Salford, Salford, United Kingdom University of Salford Full time
{"title": "Information Support Assistant", "description": "

About the Role

The University of Salford is seeking an exceptional candidate to join the Library Services Team as an Information Support Assistant. This role is a key part of our team, providing high-quality learning spaces and excellent frontline support to students.

Key Responsibilities

  • Respond to enquiries, including making space bookings, access to print and electronic resources, and the loan and return of library laptops.
  • Promote library services and programmes to service users and assist with outreach and engagement activities.
  • Proactively engage with users to build a library community where students can be themselves and feel supported.
  • Monitor the use of library spaces and services and deal with any challenging behaviour in accordance with library policies and procedures.

What We're Looking For

  • A passion for providing exceptional customer service and experience of working in a customer service environment.
  • The ability to build relationships with students, anticipate, and meet their needs.
  • Confidence in dealing with challenging behaviour, including inappropriate language and non-compliance with library policies and procedures.
  • The ability to learn new systems and skills as our service is constantly evolving and changing.

Why Join Us?

The University of Salford is committed to creating a positive, vibrant, and engaging experience for all students. We encourage talking, build rapport with our service users, and cultivate an inclusive library community.

Participation in Application Review

We're continually looking to improve our recruitment processes to ensure they're fair and inclusive. We'd like to complete an application review of this vacancy and would like to include your data. Participation is optional, and we'll ask you to opt in or out in your application.

", "lang_code": "en-US"}