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Technical Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Auxilion Full time
Job Overview

Position: IT Service Desk Analyst

Work Arrangement: On-site
Employment Type: Permanent
Working Hours: Two shifts, Monday to Friday, including public holidays.

Company Overview:

Auxilion is a prominent provider of IT outsourcing and managed services, dedicated to delivering exceptional technical support. We are currently seeking an IT Service Desk Analyst to enhance our support team. In this capacity, you will be responsible for offering technical assistance to internal clients regarding hardware and software challenges. Collaboration with teams across Ireland will be essential to ensure high-quality technical service and customer satisfaction.

Key Responsibilities:

  • Logging, updating, and resolving incidents and requests
  • Monitoring and prioritizing IT-related issues
  • Diagnosing and addressing hardware and software challenges
  • Creating knowledge base articles and IT documentation
  • Working with resolver teams to facilitate issue resolution

Technical Skills Required:

  • Previous experience in a service desk environment
  • Proficiency in diagnosing and resolving hardware and software issues
  • Familiarity with 365 environments, including Office 365, MS Teams, SharePoint, and Exchange

Essential Business Skills:

  • Strong communication abilities
  • Effective problem-solving skills
  • Ability to organize workload efficiently
  • Decision-making capabilities
  • Professional demeanor

About Auxilion:

At Auxilion, we prioritize our employees and aim to create a supportive work environment that fosters growth and development. We are dedicated to assisting our clients on their journeys and seek individuals who resonate with our values and culture. If you are interested in a role where you can contribute meaningfully and advance your career, consider exploring opportunities with Auxilion.