E-Commerce Manager

1 week ago

Birmingham, Birmingham, United Kingdom Sustrans Full time
About the Role

This is an exciting opportunity to work with Sustrans as part of the Fundraising and Supporter Engagement team as the E-Commerce Manager.

In line with our ecommerce strategy, Sustrans has invested over the past years to increase sales through our e-commerce shop and now needs to find new approaches to maximise revenue.

**Key Responsibilities:**

  • Maximizing e-commerce revenue by optimising the martech stack
  • Improving audience insights, product development/management and promotion through digital and offline marketing channels
  • Working closely with colleagues in Supporter Engagement and Giving, Strategic Communications, Finance as well as external agencies and suppliers
  • Line management responsibilities for two-part time colleagues, the E-Commerce Promotions Officer and the E-Commerce Products Officer

About You

You should have experience of leading, motivating and managing a team as well as demonstratable experience of working in e-commerce ideally in cycling/outdoor or an allied industry.

You will have previously improved customer experience and increased loyalty, as well as having worked with Shopify, website content management systems and ideally integrations with Facebook and Amazon.

You will be skilled in project delivery to agreed deadlines and budgets.

You will need to be experienced in delivering, interpreting and actioning insight through high quality, consistent data to increase sales and of using paid and organic channels including SEO.

What We Offer

In return we can offer a flexible, supportive and rewarding working environment.

  • True hybrid working to suit individual circumstances
  • Wellbeing initiatives, including 28 days' leave per annum plus bank holidays for full-time working
  • Ability to buy an extra week of annual leave (pro-rata for part-time staff)
  • Staff volunteer days
  • 24/7 free, impartial and confidential support service
  • Financial benefits, including a Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
  • Bike, computer and season ticket loans
  • Discount benefits
  • London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
  • Death in Service benefit – 3 x annual Salary
  • Family Friendly benefits, including Enhanced maternity and paternity pay
  • Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

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