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Regional Support Manager

2 months ago

Kent, United Kingdom Bupa Full time
About the Role

We are seeking a highly skilled and experienced Regional Support Manager to join our team. As a key member of the Regional Management Team, you will provide operational support and expertise to care homes throughout the region.

Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people.

You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management.

Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team.

You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.

What We're Looking For
  • Previous experience of performing successfully in a Home Manager or Quality role.
  • Strong clinical knowledge base.
  • Experienced in leading audits (internal & external), creating action plans.
  • Adaptability and able to work across a number of different care homes with differing requirements.
  • Experienced in coaching and supporting teams around clinical concerns such as Analysing of data for trends/themes.
About Us

We are a leading healthcare group, providing care homes, retirement villages, health centres, dental centres and hospitals all over the world. We're a big company but no matter what business area you're in, our purpose is simple – helping people live longer, healthier, happier lives and making a better world.

We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.