Rail Travel Consultant

3 weeks ago


Surrey, United Kingdom C&M Travel Recruitment Full time £29,000 - £31,000
Rail Travel Consultant

Join a leading specialist in travel solutions as a Rail Travel Consultant within their dedicated rail division.

In this position, you will be responsible for crafting personalized travel experiences that include some of the most renowned rail journeys across Europe.


Rail Travel Consultant - Key Responsibilities:
  • Design and arrange customized travel itineraries, booking clients on both domestic and international rail services to fulfill their travel needs.
  • Handle inquiries and reservations through various communication channels including phone, email, live chat, video calls, and face-to-face interactions.
  • Address customer concerns, delivering outstanding personalized service.
  • Conduct regular follow-ups to enhance conversion rates and gather insights on non-conversions.
  • Provide after-hours support on a scheduled basis for emergency inquiries.

Rail Travel Consultant - Required Skills & Experience:
  • Proven expertise in tailor-made sales with a track record of meeting sales objectives in a travel-focused environment.
  • Familiarity with European travel destinations, particularly Italy, Switzerland, and the Nordic countries, along with knowledge of international rail travel.
  • Exceptional customer service and organizational abilities.
  • Capability to prioritize tasks and manage bookings effectively, ensuring clients receive support throughout their travel journey.
  • Strong verbal and written communication skills in English.

Successful candidates often come from backgrounds such as reservations, travel consulting, travel agency roles, or similar positions.


Rail Travel Consultant - Benefits:
  • Flexible working arrangement with a hybrid model, including office days post-training.
  • Standard working hours from Monday to Friday, with occasional Saturday shifts on a rotational basis.
  • Comprehensive employee benefits including discounted travel options, health cash plans, subsidized gym memberships, and a variety of wellness treatments at reduced rates.
  • Modern office environment.

For further information regarding this opportunity, please reach out through the appropriate channels.


C&M Travel Recruitment operates as an Employment Agency for this position.



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