Development Manager: Further Education
4 days ago
We are seeking a highly skilled and experienced professional to lead our Further Education sector team at the Copyright Licensing Agency. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our customers and stakeholders in the Further Education sector.
Key Responsibilities- Account Management
- Build and maintain relationships with key customers and organizations within the Further Education sector.
- Ensure timely renewal of licenses and engage with customers to ensure they remain in license.
- Lead negotiations to secure new agreements.
- Proactively source, develop, and target new licensing opportunities.
- Ensure the flow of data between clients and our operations and data team is not interrupted.
- Take the lead role in working with Product and Marketing to conduct forums, focus groups, and facilitate sector expert panels to gather feedback on product development and customer needs.
- Identify products and services disrupting the sector and provide insight to the product team and wider business.
- Develop an in-depth knowledge of the sector and customer needs to highlight threats or opportunities.
- Work with the Product Development team to ensure products align with the agreed Education Strategy for Further Education.
- Act as an ambassador for the Copyright Licensing Agency, championing CLA licenses by speaking/presenting at conferences, tradeshows, and panels.
- Work with marketing to develop a program of promotional activities for the sector, driving brand awareness, supporting current revenue, and creating future opportunities.
- Ensure CLA customer information and communication are logged, maintained, and updated in Salesforce as appropriate.
- Ensure customer data and license information are maintained and monitored for accuracy.
- Raise any technical issues or discrepancies promptly with relevant CLA staff.
- Well-organized, self-starter, and team player with excellent written and oral communication skills.
- Able to think and perform at a high level both intellectually and commercially in a complex environment with a broad range of stakeholders.
- Personable, outgoing, analytical, and creative in their approach with excellent attention to detail.
- Excellent knowledge and understanding of the education sector.
- Comfortable speaking at conferences and trade shows.
- Previous experience of negotiating agreements.
- Proven account management experience and skills.
- Able to support an environment for open dialogue, work within and across teams.
- Able to prioritize in a rapidly changing environment.
- Good understanding of and capacity to undertake research and analysis.
- Knowledge of IP/Creative industries and their relevance within the Education sectors.
- High level of skills in MSWord, Excel, PowerPoint, and other relevant software.
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