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Service Operations Supervisor

3 months ago

Gloucester, Gloucestershire, United Kingdom Rygor Group Full time

At Rygor Group, we are seeking a committed Service Operations Supervisor who can effectively enhance service and repair appointments to ensure all necessary resources for completing tasks are available and timely. This position is centered around delivering an outstanding experience for our clients while guiding the front-of-house service team towards success through a rewarding, dependable, and respectful leadership style.

Your Responsibilities:

  • Act as the primary liaison between customers and the workshop, ensuring effective management of this vital relationship.
  • Engage with clients to guarantee their satisfaction and address any concerns.
  • Optimize the utilization of the service department.
  • Manage workshop loading efficiently.
  • Proactively update clients on the status of their vehicles.
  • Schedule vehicle appointments that are convenient for both clients and the service department, aligning with workshop capacity.
  • Identify client needs and provide accurate, all-inclusive cost estimates whenever possible.
  • Generate precise job cards, invoices, estimates, and related documentation.
  • Offer clients comprehensive explanations of the work performed, maximizing additional sales opportunities.
  • Prepare warranty job cards in accordance with manufacturer policies and procedures.
  • Accurately document all work requirements, distinguishing between retail, warranty, internal, and non-chargeable repairs.
  • Coordinate with the Parts Department to ensure parts availability.
  • Prior experience as a service advisor or service operations supervisor is essential, along with familiarity with relevant software.

Skills & Attributes Required:

  • Communication: Strong communication skills are crucial, as you will be the main point of contact for both clients and the team.
  • Resilience: The ability to cope with challenges and maintain a positive attitude is vital.
  • Attention to Detail: A keen eye for detail is necessary to ensure reliability for clients and colleagues.
  • Motivation: A motivated individual is key to achieving personal and team success.
  • Time Management: Effectively managing time is essential, especially in a fast-paced environment.
  • Leadership: The ability to inspire and guide your team is a fundamental aspect of this role.

Value Addition:

While specific tasks are part of your role, it is equally important to consider how you can add value to the business, our clients, and your colleagues. By inspiring your team to excel, Rygor Group can provide exceptional customer service, encouraging clients to return consistently. Keeping workshop loading updated allows the technical team to focus on the right jobs at the right time. Effective communication ensures clients are informed about their vehicle's progress, ultimately saving time.

Benefits:

  • Recognition as a top workplace for development.
  • Access to numerous employee perks.
  • Auto-enrollment in a pension scheme.
  • Additional day off for your birthday.
  • Enhanced maternity and paternity leave policies.
  • Access to wellness programs and employee assistance initiatives.
  • Recognition programs, including annual awards.
  • Opportunities for professional growth and training.
  • Long service recognition with additional annual leave.
  • Branded uniforms for front-of-house staff.
  • Death in service benefits.
  • Continuous investment in workplace facilities.
  • Generous annual leave policy.

Our Values:

We are looking for exceptional team members who align with our values and contribute positively to our culture. Our values guide our decision-making and shape our organizational culture.

Rewarding: We appreciate our team members and strive to recognize their contributions.

Reliable: Our clients can depend on us for exceptional service, and we prioritize open communication and support.

Respectful: We promote kindness, inclusivity, and respect within our team and towards our clients.

We encourage individuals who are passionate about this role to engage with us, even if they do not meet every requirement. We value your experiences, achievements, and growth.