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IT Support Specialist

2 months ago

Rugby, Warwickshire, United Kingdom JSS ASSOCIATES Full time

Job Title: Deskside Support

About the Role:

We are seeking a highly skilled and experienced IT Support Specialist to join our team at JSS Associates. As a Deskside Support Specialist, you will be responsible for providing technical support and maintenance to our clients' IT systems and infrastructure.

Key Responsibilities:

  • Technical Support: Provide technical support and troubleshooting for a range of IT systems and applications, including desktops, laptops, and mobile devices.
  • Hardware and Software Maintenance: Perform routine maintenance and upgrades on hardware and software systems to ensure optimal performance and efficiency.
  • Network and Telephony Support: Provide support and maintenance for network and telephony systems, including installation, configuration, and troubleshooting.
  • IT Asset Management: Manage and maintain IT assets, including hardware, software, and network equipment.
  • Problem Resolution: Identify and resolve technical issues and problems in a timely and efficient manner.
  • Communication and Collaboration: Communicate effectively with clients and internal stakeholders to ensure that technical issues are resolved and that clients are satisfied with the level of service provided.

Requirements:

  • Technical Skills: Strong technical skills and knowledge of IT systems and applications, including desktops, laptops, and mobile devices.
  • Experience: Proven experience in a similar role, with a strong track record of providing technical support and maintenance to clients.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with clients and internal stakeholders.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.