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Customer Service Representative
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our Store Crew team at FatFace. As a key member of our team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and inclusive store environment.
Key Responsibilities:- Provide outstanding customer service, ensuring a warm and welcoming experience for all customers
- Process sales, orders, and refunds efficiently and accurately
- Maintain a high level of product knowledge, assisting customers in finding the best products to suit their needs
- Support floor moves, sale set-ups, and launches, ensuring a seamless customer experience
- Adhere to all FatFace policies and procedures, including GDPR guidelines
- Excellent interpersonal and communication skills
- Positive can-do attitude and ability to work in a high-pressure environment
- Confidence in taking the initiative and working under own direction at times
- Team player with great time management skills
- 25 days holiday plus bank holidays
- Generous monthly discount allowance
- Perkbox online platform with amazing discounts and wellbeing content
- Dental insurance and pension scheme
- EAP support and sick pay allowances
- Sabbatical leave and enhanced family-friendly policies