ICT Support Specialist

1 month ago


Lerwick, Shetland Islands, United Kingdom Shetland Islands Council Full time

Job Summary

The ICT Assistant will provide first-line user support and customer service for SIC-supported ICT equipment and services, as defined by ITIL v3. This is a highly visible customer-facing role, requiring strong communication and problem-solving skills.

Key Responsibilities

  • Provide technical assistance and support to users, resolving issues and escalating complex problems as needed.
  • Work collaboratively with the ICT team to maintain ICT services and ensure seamless delivery of support.
  • Contribute to the development and implementation of ICT policies and procedures.
  • Assist with financial and administrative tasks, including budgeting and reporting.

Requirements

  • Grade G
  • Salary inclusive of Distant Islands Allowance
  • Permanent Full-Time post for 37.0 hours per week, 52.18 weeks per year
  • Relocation package not applicable
  • Interview expenses paid from within Shetland
  • Flexible working arrangements available

Working with Us

Shetland Islands Council offers a unique work-life balance, with stunning coastal landscapes, friendly island communities, and modern amenities. We are committed to providing a supportive and inclusive work environment, where you can grow and develop your skills.

How to Apply

During the application process, you will be required to provide the names of two professional references. We are an equal opportunities employer and welcome applications from diverse candidates.



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