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Supply Chain Operations Lead
2 months ago
About Us:
Antibodies is a prominent supplier of premium antibodies and reagents tailored for life science research. Our goal is to equip researchers with dependable tools that facilitate drug discovery and enhance human health. As we expand, we are looking for a skilled Supply Chain Operations Lead to become part of our vibrant team, overseeing customer support, logistics, supply chain management, and office operations.
Job Overview:
The Supply Chain Operations Lead will manage all facets of customer support, order management, inventory preparation, internal logistics, and order fulfillment. This role is hands-on, requiring active participation in daily operations while also leading a small team.
Key Responsibilities:
Order Management:
- Supervise the order processing cycle, from quotation to order receipt and fulfillment, ensuring precision and efficiency.
- Collaborate with sales and customer support teams to prioritize orders, address discrepancies, and fulfill customer delivery expectations.
- Establish and uphold order management protocols and systems to enhance processes and boost order accuracy.
- Track order fulfillment metrics, analyze performance data, and initiate continuous improvement strategies.
- Address customer inquiries via email and phone on various topics, including providing quotes, processing orders, and advising on delivery timelines.
Logistics Management:
- Oversee transportation logistics, including freight forwarding, customs procedures, and scheduling.
- Coordinate with shipping carriers and logistics partners to optimize shipping routes, reduce transit times, and lower shipping expenses.
- Ensure adherence to regulatory standards and quality benchmarks for product transportation and handling.
- Resolve logistics challenges, such as delays, damages, or lost shipments, and implement corrective measures.
- Manage the picking, packing, and shipping of finished goods for both domestic and international deliveries.
Supply Chain Strategy:
- Formulate and execute effective supply chain strategies to optimize inventory levels, reduce costs, and guarantee timely product delivery.
- Monitor inventory levels, track shipment timelines, and manage stock replenishment to satisfy customer demand.
- Identify and address supply chain challenges to minimize disruptions and maintain seamless operations.
- Receive stock from supply chain partners and prepare these units for storage and/or customer orders.
Team Leadership:
- Lead and mentor a team of customer support and logistics coordinators, providing guidance, training, and support.
- Cultivate a collaborative and results-oriented work environment, promoting teamwork, accountability, and ongoing improvement.
- Set performance objectives, assess team performance, and implement strategies to enhance productivity and efficiency.
This role encompasses a variety of responsibilities, and additional tasks such as managing office supplies, overseeing deliveries, and other operational duties may also be required.
Qualifications:
- Bachelor's degree in a life science discipline (advanced degrees preferred).
- Demonstrated experience in logistics, supply chain, or operations management, ideally within the life science or biotechnology sectors.
- Strong understanding of logistics principles, transportation regulations, and supply chain best practices.
- Proficiency with order management systems, inventory management software, and logistics tools.
- Excellent analytical, problem-solving, and decision-making capabilities.
- Strong leadership and team management skills, with the ability to motivate and inspire a team.
- Exceptional communication, negotiation, and interpersonal abilities.
- Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment.
- Strong work ethic and a high degree of independence.
Benefits:
Competitive salary based on experience.
