Cinema Operations Manager
2 months ago
About the Role:
We are seeking a highly motivated and passionate individual to join our team as a Cinema Experience Manager. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and driving our day-to-day high standards.
Key Responsibilities:
- Develop and lead a team of cinema hosts to deliver exceptional guest service and results for the business.
- Support and coach team members to navigate our guests through an immersive cinema experience.
- Develop and implement strategies to drive guest satisfaction and loyalty.
- Collaborate with cross-functional teams to ensure seamless execution of cinema operations.
- Monitor and analyze guest feedback to identify areas for improvement.
- Develop and implement plans to address guest complaints and issues.
What You'll Bring:
- A strong commitment to delivering exceptional guest experiences and driving business results.
- Excellent leadership and coaching skills to develop and motivate a high-performing team.
- Strong communication and interpersonal skills to build relationships with guests, team members, and stakeholders.
- A passion for film and a desire to create memorable experiences for our guests.
- A flexible and adaptable approach to work, with the ability to work varied shifts, including evenings and weekends.
What We'll Bring:
- A dynamic and supportive work environment that encourages collaboration and innovation.
- A comprehensive training program to develop your skills and knowledge.
- A competitive salary and benefits package, including unlimited free cinema tickets and 40% discount on food and drinks.
- Ongoing opportunities for career development and growth within the company.
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