Cinema Operations Manager

2 months ago


Birmingham, Birmingham, United Kingdom ODEON Full time

About the Role:

We are seeking a highly motivated and passionate individual to join our team as a Cinema Experience Manager. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and driving our day-to-day high standards.

Key Responsibilities:

  • Develop and lead a team of cinema hosts to deliver exceptional guest service and results for the business.
  • Support and coach team members to navigate our guests through an immersive cinema experience.
  • Develop and implement strategies to drive guest satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure seamless execution of cinema operations.
  • Monitor and analyze guest feedback to identify areas for improvement.
  • Develop and implement plans to address guest complaints and issues.

What You'll Bring:

  • A strong commitment to delivering exceptional guest experiences and driving business results.
  • Excellent leadership and coaching skills to develop and motivate a high-performing team.
  • Strong communication and interpersonal skills to build relationships with guests, team members, and stakeholders.
  • A passion for film and a desire to create memorable experiences for our guests.
  • A flexible and adaptable approach to work, with the ability to work varied shifts, including evenings and weekends.

What We'll Bring:

  • A dynamic and supportive work environment that encourages collaboration and innovation.
  • A comprehensive training program to develop your skills and knowledge.
  • A competitive salary and benefits package, including unlimited free cinema tickets and 40% discount on food and drinks.
  • Ongoing opportunities for career development and growth within the company.


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